These terms apply when you book the Stag Stack to cater an event, and when you use this website. "We" and "us" means the Stag Stack, Whitefield Mill, Victoria Street, Nelson, Lancashire BB9 7HL. "You" means the person or organisation making the booking.
1. Quotes
Every booking starts with a quote based on the details you give us: the date, location, type of event and number of guests. A quote is valid for 30 days. If those details change, the price may change too, and we will tell you before confirming.
2. Booking and deposit
Your booking is confirmed once we have received a 50% deposit and sent you a written confirmation. Until then, the date is not held and we may accept another booking for it.
3. Paying the balance
The remaining 50% is due after the event. We will send you an invoice, and payment is due within 14 days of the invoice date unless we have agreed something different in writing.
4. Guest numbers and changes
Please confirm final guest numbers at least 14 days before the event. We can usually take small changes after that, but we cannot guarantee extra food at short notice. If numbers go down after you have confirmed them, the agreed price still applies.
5. If you cancel
- More than 60 days before the event: we keep the deposit, or move it to a new date within 12 months if we have one free.
- 60 days or fewer before the event: we keep the deposit.
- 14 days or fewer before the event: the full quoted price is payable, because we will already have bought stock and turned down other work.
Please tell us in writing, by email, if you need to cancel.
6. If we cancel
If we have to cancel because of something within our control, we will refund everything you have paid. If an event cannot go ahead because of something outside anyone's reasonable control, such as severe weather, a vehicle breakdown on the way, illness or a venue closing, we will offer another date first and refund any money paid for work we have not done if no date suits you. We are not responsible for any other costs you have in either case.
7. What we need on the day
- Safe access for our van, and a firm, level pitch close to where guests will be.
- Any permission needed from the venue, landowner or event organiser for us to trade there.
- Any site requirements, such as power, timings or access restrictions, told to us when you book.
If we cannot set up safely or reach the pitch because the information we were given was wrong, the full price is still payable.
8. Weather
We cook in most weather. If conditions make it unsafe to set up or trade, we will decide with you on the day whether to stop, and section 6 applies.
9. Allergies and dietary needs
Tell us about allergies and dietary needs when you book, and ask your guests to speak to us at the van. Allergen information is available for everything we serve. Our food is cooked in a mobile kitchen where allergens are handled, so we cannot guarantee anything is completely free from a particular allergen.
10. Our responsibility to you
We hold public liability insurance and follow food hygiene law. We are responsible for loss or damage that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses, or for damage caused by guests or other suppliers. Our total liability for any booking is limited to the price of that booking. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.
11. Photos
We sometimes photograph our food and van at events for our website and social media. We will not post photos where guests can be identified without permission. Let us know when you book if you would rather we took none at all.
12. Using this website
We try to keep the information on this website accurate, but it is for general information only and may change. The text, photos and logo on this site belong to the Stag Stack and may not be reused without our permission. Links to other websites are for convenience, and we are not responsible for their content.
13. Your information
We use the details you give us as described in our privacy policy.
14. General
These terms, together with your quote and booking confirmation, are the whole agreement between us. If any part of these terms is found to be unenforceable, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute.
Contact
Questions about these terms: [email protected] or +44 7735 518046.
