This policy explains what personal information the Stag Stack collects when you use this website or book us for an event, what we do with it and the rights you have over it.
Who we are
The Stag Stack is a mobile caterer based at Whitefield Mill, Victoria Street, Nelson, Lancashire BB9 7HL. We are the data controller for the information described here. You can contact us about anything in this policy at [email protected] or on +44 7735 518046.
What we collect
We only collect information you give us. When you send a booking request or contact us, that is:
- your name, email address and phone number
- details of your event, such as the type of event, dates, location and number of guests
- anything else you choose to tell us in your message, such as dietary needs
If you go on to book, we also keep the records needed to deliver the event and take payment, such as invoices and payment confirmations. We do not store card details.
How we use it
- to reply to your enquiry and send you a quote
- to plan and cater your event, and to contact you about it
- to take deposits and payments, and to keep the financial records the law requires
We will not send you marketing emails unless you have asked to receive them, and we never sell your information.
Our legal basis
Under UK data protection law we use your information because you have asked us for a quote or entered into a contract with us, because we have a legal obligation (for example, keeping tax records), or because we have a legitimate interest in replying to messages sent to us.
How your booking request reaches us
When you submit the booking form, the details are sent straight to our email inbox. The website does not keep a copy or save them in a database. The form is delivered by Resend, an email delivery service, and the site is hosted by Cloudflare. Both act on our behalf and only handle your information to deliver the website and the email.
Who else sees it
We only share your information when we need to: with the services above, with our accountant and payment providers, with event organisers or venues where that is needed to run your event, or where the law requires it.
How long we keep it
Enquiries that do not turn into a booking are deleted within 12 months. Records of bookings and payments are kept for six years to meet tax and accounting rules, then deleted.
Cookies and third-party content
This website does not set tracking or advertising cookies, and it does not use analytics. Our fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google to download them. If we add analytics or other cookies in future, we will update this policy and ask for your consent where the law requires it.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask us to transfer it. Email [email protected] and we will respond within one month.
If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
